Warranty Claims &
Technical Support
One convenient request for all the brands and security products we stock. Tell us what happened, include your product details and let our support team coordinate the next steps.
β Smart locks, digital door hardware & access control
β Cameras, video doorbells, safes & bollards
β Gateways, smart home devices & accessories
β Auslock and third-party brands
Give us the brand, model, purchase and fault details.
Our team reviews the request and contacts the supplier where needed.
We will advise if more information, testing or a remedy is required.
Submit your support / warranty request
Complete the request below. Required fields are marked *. Online requests use Shopifyβs contact system; supporting photos and documents can be emailed separately.
Warranty & Support FAQs
Do I have to contact the manufacturer?
No. If Smart Lock Warehouse sold you the product, you can raise the issue with us. You can also contact the manufacturer or authorised distributor in parallel if you would like brand-specific assistance. We will not make that a condition of exercising your legal consumer rights.
How long will a warranty claim take?
It depends on the fault, information received and whether a manufacturer needs to inspect or approve a component. Our initial review may be quicker than the manufacturer's response. We'll explain the next step when we assess your request and work within applicable legal requirements.
Can I attach photos and videos?
Shopifyβs basic online contact form does not accept direct file uploads. Submit your request first, then email attachments to support@smartlockwarehouse.com.au with your order number and product model. Or include an accessible file-sharing link in the form.
What if my manufacturer's warranty has expired?
You may still have rights under Australian Consumer Law, depending on the product and circumstances. A warranty expiry date does not automatically end all consumer-guarantee remedies. See our warranty and returns policy for further information.
Smart Lock Warehouse is operated by SMART WHAREHOUSE PTY LTD (ABN 80 696 191 545). Manufacturer warranty coverage varies by brand and model. This support process is in addition to, and does not exclude or restrict, consumer rights under Australian Consumer Law. Read our Warranty & Returns Policy.