Terms of service

Terms of Service

These Terms of Service govern your access to and use of the Smart Lock Warehouse website and any orders placed through it.

By using this website, you acknowledge that you have read, understood, and agreed to these Terms of Service. If you do not agree, you must not use this website.

1. About This Website

This website is operated by Smart Lock Warehouse in Australia. In these Terms, “Smart Lock Warehouse”, “we”, “us”, or “our” refers to the entity operating this website and supplying the goods and services available through it.

“You” or “your” refers to any person or entity accessing or using this website or purchasing goods or services through it.

2. Changes to These Terms

We may update or amend these Terms of Service from time to time by publishing the updated version on this website.

Your continued use of the website after any changes are published constitutes acceptance of the updated Terms.

3. Website Use

You may use this website only for lawful purposes and in accordance with these Terms.

You must not use this website in any way that may damage, disrupt, interfere with, or impair its functionality, security, or availability.

4. Product Information and Availability

We take reasonable care to ensure that all product descriptions, specifications, pricing, and availability details are accurate. However, errors, omissions, or variations may occur.

Product images, videos, and descriptions are for general representation only and may not exactly reflect actual finishes, colours, materials, or specifications.

Product availability and specifications may change without notice. You should confirm important product details before placing an order.

To the maximum extent permitted by law, we are not liable for any loss arising from inaccuracies or changes, except where liability cannot be excluded.

5. Orders

All orders placed through this website are subject to acceptance by Smart Lock Warehouse.

An order confirmation does not constitute acceptance. We reserve the right to accept or reject any order at our discretion, including where:

• stock is unavailable

• pricing errors have occurred

• product descriptions are incorrect

• payment cannot be processed

• order details are incomplete or incorrect

If an order is not accepted, we will notify you and provide a refund where applicable.

6. Pricing and Errors

While we take care to ensure accuracy, products may occasionally be listed with incorrect pricing or information due to system or administrative errors.

In such cases, we reserve the right to cancel the order or correct the details. If payment has already been made, a full refund will be issued.

7. Shipping

Orders are typically processed within 2 business days unless otherwise stated.

Delivery timeframes are estimates only and may vary depending on location, carrier delays, or external factors outside our control.

Orders are shipped from our Melbourne warehouse using tracked delivery services.

You are responsible for ensuring that all delivery details are correct at checkout. We are not responsible for delays or losses caused by incorrect information provided by you.

8. Cancellations

Orders cannot be cancelled, changed, or deferred after being placed without prior written approval.

If a cancellation is approved, Smart Lock Warehouse may charge reasonable administration, restocking, or freight recovery fees.

9. Returns, Refunds and Warranty

Returns, refunds, and warranty claims are governed by our Warranty & Returns Policy.

Goods may only be returned in accordance with that policy or as otherwise required by law.

10. Technical Support and Warranty Assessment

Where a fault or warranty issue is reported, we may require:

• completion of a Technical Support Form

• photos or video evidence

• troubleshooting steps

• remote diagnostics

For on-site support, call-out or assessment fees may apply depending on the location and nature of the issue.

Unless required by law, it is the customer’s responsibility to return products for warranty assessment.

11. Accounts and Login Details

If you create or are issued login details, you are responsible for maintaining their confidentiality.

You are responsible for all activity conducted under your account unless caused by our negligence.

We reserve the right to suspend or restrict access to any account at our discretion.

12. Payment

Payment must be made in full at the time of purchase unless otherwise agreed in writing.

By making payment, you confirm that you are authorised to use the selected payment method.

We may apply payment surcharges where permitted by law.

13. Intellectual Property

All content on this website, including text, images, graphics, logos, and designs, is owned by or licensed to Smart Lock Warehouse and is protected by intellectual property laws.

You must not copy, reproduce, distribute, modify, or use any content without prior written consent, except where permitted by law.

14. Permitted Use

You may access this website for personal use or legitimate business dealings with Smart Lock Warehouse.

You must not:

• use the website for unlawful purposes

• copy or use content for commercial purposes without approval

• misrepresent any association with Smart Lock Warehouse

• use content in connection with competing products or businesses

We reserve the right to revoke access at any time.

15. Third-Party Links

This website may contain links to third-party websites.

We do not control or endorse these websites and are not responsible for their content. Accessing them is at your own risk.

16. Privacy

Your use of this website is subject to our Privacy Policy.

17. Website Availability and Security

We do not guarantee that this website will always be available, uninterrupted, or free from errors or security risks.

You should take your own precautions to protect your systems and data.

18. Disclaimer and Limitation of Liability

To the maximum extent permitted by law, all implied warranties and conditions are excluded except those that cannot be excluded.

We are not liable for indirect or consequential loss, including loss of income, business interruption, or data loss.

Where liability cannot be excluded, it is limited to:

For goods:

• repair

• replacement

• supply of equivalent goods

• cost of repair or replacement

For services:

• re-supply of services

• cost of re-supply

19. Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any reasonably foreseeable loss or damage.

You are also entitled to repair or replacement if goods fail to be of acceptable quality and the failure does not amount to a major failure.

20. Indemnity

You agree to indemnify Smart Lock Warehouse against any claims, losses, damages, or expenses arising from your breach of these Terms or misuse of the website.

21. Governing Law

These Terms are governed by the laws of Victoria, Australia.

You submit to the jurisdiction of the courts of Victoria.

22. General

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full effect.

Failure to enforce any provision does not constitute a waiver.

These Terms, together with any policies on this website, form the entire agreement between you and Smart Lock Warehouse.